Our complaint resolution process is designed to ensure fast and efficient resolution of your issue at the first point of contact. While we always aim to provide you with the best customer service, we understand that there will be times when you may wish to express dissatisfaction with our products, services, staff or policies.
If you have a query related to our products, services or policies please contact us and we promise we will do our best to resolve your concern.
Detailed Contact Information
Please contact us via the email. Our service team will get back to you within 24-48 hours in general. For peak seasons, calling will be more helpful due to the increased mail volume which may cause a slowdown response.
About payment failure, invalid coupon, duplicated orders, cancel orders, report error, etc. About change address/shipping method, order status, tracking information, customs clearance etc. About missing item, wrong item, defective item, item problems, etc. Please contact: email@example.com
For wholesale inquiry, please contact our wholesale team via firstname.lastname@example.org
For affiliate program, please contact our marketing team via email@example.com